PRIVACY POLICY 

Monlice ANTOCHI ATES operates the websites www.monlice.com ("we", "our", or "us") and is responsible for collecting, processing, and using your personal data in compliance with applicable law. Your trust is important to us, and we take data protection seriously, ensuring appropriate security measures.

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We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

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Information we may collect from you

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The website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS or E-mail.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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We use collected data to evaluate, develop and improve our services, products and systems for our customers. We keep your personal information for as long as needed or permitted according to the purpose for which it was obtained.

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This collection of data includes analyzes to make our services more user-friendly, such as customization of the user interface to facilitate the flow of information. To continuously improve the logistic flow of goods by calculating purchases, stocks and deliveries as well as our resource capacity from a sustainability perspective by streamlining purchasing and scheduling of deliveries. We use data to plan our growth and establishment in the future as well as to improve our product range.

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We may collect and process the following personal information:

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• We record details of your purchases, transactions, and order fulfillment on our site.

• Information you provide through website forms, such as when requesting a newsletter, registering, or subscribing. This may include your name, address, email, date of birth, and phone number.

• We may ask you for information when you enter a competition operated via the site or promotion sponsored by us.

• If you contact us by telephone, email or otherwise in writing, we may keep a record of that correspondence.

• We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.

• We may collect details of your visits to our site including, but not limited to, the resources that you access.

• We may collect information about your operating system and browser type, the domain name of another website that you used to get access to the website, the time and duration of your visit, which pages you have visited, your IP-address etc.

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SPECIAL NOTE ABOUT CHILDREN UNDER THE AGE OF 16:

We do not knowingly allow children under the age of 16 in the EEA to register for any content, product, or service, nor do we knowingly collect, use, or disclose personal information about users under 16, except as allowed by law.

We encourage parents and guardians to supervise their children's online activities and instruct them not to share personal information without permission. Visitors under 16 must obtain parental consent before submitting any information to www.monlice.com website or registering on the site. Parental consent can be provided during the registration process, where a confirmation email will be sent. Parents or guardians who provide consent can request access to their child's information, request deletion of the information, or refuse further collection or use of the information by contacting us.

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We may analyze the information we have about you to understand demographic trends, behavior, and interests. This analysis helps us enhance the website and its features in the following ways:

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• Establishing a personalized membership profile to deliver tailored services based on your preferences.

• Presenting website content in the most effective way for you and your device.

• Sending newsletters, catalogs, or information about products or services that match your interests, provided you have consented to receive such communications.

• Fulfilling our contractual obligations resulting from any agreements between you and us.

• Enabling you to engage with interactive features of our service, should you choose to do so.

• Informing you of any changes to our service.

• Keeping you updated on any pending or incomplete orders you've placed.

• Fulfilling your requests related to any gift lists you've created.

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IP Addresses and Cookies

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Upon accessing our website, we may collect information about your computer, including your IP address, operating system, and browser type, for system administration purposes. This data helps us analyze user browsing patterns and behaviors, providing valuable statistical insights without identifying individuals beyond their IP addresses. Additionally, we may use cookie files stored on your computer's hard drive to gather general internet usage information. These cookies enhance website functionality and deliver a more personalized browsing experience.

 

Types of Cookies We Use

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• Essential Cookies: These cookies are necessary for the operation of the website and enable you to navigate the site and use its features.

• Analytical/Performance Cookies: These cookies allow us to recognize and count the number of visitors to the website and to see how visitors move around the site when they are using it. This helps us improve the way our website works, for example, by ensuring that users find what they are looking for easily.

• Functionality Cookies: These cookies are used to recognize you when you return to our website and to personalize our content for you, such as remembering your preferences.

• Advertising/Targeting Cookies: These cookies are used to deliver advertisements more relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to help measure the effectiveness of the advertising campaigns.

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Specifically, our cookies enable us to:

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• Estimate our audience size and understand how users navigate our site.

• Recognize you upon your return to our site.

• Store your preferences to customize site content according to your interests.

• Expedite search processes.

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We may also allow certain third parties to collect cookies during your website visit, enabling us to:

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• Track your website visits, duration and navigation patterns.

• Monitor your website access origin, including keyword searches and referrers.

• Facilitate cross-domain tracking for marketing purposes on other channels.

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Please note that third-party cookies, introduced by social media services like Facebook, Instagram, TikTok, and Pinterest, may be used for cross-domain tracking and analytics purposes. Data shared with third parties is solely for providing the aforementioned services, optimizing our site, and delivering relevant content. Google, Instagram and Facebook may use the collected information to evaluate website usage, customize advertising, and comply with legal requirements. However, restricting or blocking cookies may impair website performance and usability.

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Managing Cookies

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You can control and/or delete cookies as you wish. You can delete all cookies that are already on your device and you can set most browsers to prevent them from being placed. However, if you do this, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.

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Where Your Information is Held

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The data we collect from you is primarily stored within the European Economic Area (EEA), but may also be transferred and processed in non-EEA countries in compliance with applicable laws. Your personal data may be transferred to and stored on servers operated by our suppliers, such as WIX. Consequently, your information may be stored in a location outside of your country of residence. Additionally, your data may be processed by our or our suppliers' staff located outside of your country, who may be involved in activities such as order fulfillment, payment processing, and customer support.

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By providing your personal information, you consent to such transfers, storage, and processing.

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Contacting you

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We may use your data to provide you with information about goods and services which may be of interest to you.

We will only contact you by electronic means (email or SMS) where you have consented to be contacted.

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What to do if you do not want us to contact you

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If you do not want to receive our Newsletter emails you can just click the unsubscribe button that is included in each Newsletter email.

We will use our reasonable endeavors to communicate with you according to the preferences that you share with us.

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What we do with your financial information

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We will use your financial information to enable payment authorization and billing. When you purchase any products from us, your consent is given to provide your financial information and personal information to those third parties necessary to process your transaction with us, such as credit card companies, banks and companies that handle delivery and shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk protection. We will not share your financial information with third parties for any other reason.

All financial information you provide to us is encrypted for security purposes.

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Changes to our Privacy Policy

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We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting on the Site. We encourage you to review this Privacy Policy periodically for any updates. Your continued use of this website will be deemed to signify your acceptance to any changes to our Privacy and Cookies Policy.

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Your rights

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. 

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Contacting us

Questions, comments and requests regarding this Privacy Policy are welcomed and should be sent to us by e-mail at info@monlice.com.

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Zurich, 01 May 2024