TERMS AND SERVICES
TERMS AND CONDITIONS
General Terms and Conditions of Monlice ANTOCHI ATES.
Introduction
By placing an order on www.monlice.com, you are accepting to purchase a Product on and subject to the following terms and conditions of Monlice ANTOCHI ATES (the “General Terms and Conditions”). The General Terms and Conditions always apply between you and Monlice ANTOCHI ATES when you use or place an order through the website www.monlice.com (the “Site”).
The General Terms and Conditions contain important information for you as a customer of Monlice ANTOCHI ATES. Please read them carefully. We also recommend you to save or print the General Terms and Conditions, so you can consult them again at a later date. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants and/ or contributors of content.
Please read these Terms of Use carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms of Use. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Article 1 Definitions
Monlice ANTOCHI ATES: a company established under Swiss law, trading under the trade name ”monlice”.
Site: the website www.monlice.com and all of its sub-domains.
Client: the natural person or corporation acting in the performance of a profession or business who enters into an Agreement with Monlice ANTOCHI ATES.
Product(s): the product(s) as offered on the Site.
Agreement: any arrangement or agreement between Monlice ANTOCHI ATES and the Client of which the General Terms and Conditions form an integral part.
General Terms and Conditions: the present terms and conditions of Monlice ANTOCHI ATES.
Article 2 Applicability of the General Terms and Conditions
2.1 The General Terms and Conditions apply to all offers and deliveries from, and Agreements with Monlice ANTOCHI ATES, unless otherwise explicitly agreed on in writing.
2.2 If the Client declares other provisions or terms applicable in his order, confirmation or through any other communication medium, such provisions will only be binding upon Monlice ANTOCHI ATES if and in so far as Monlice ANTOCHI ATES has explicitly accepted them in writing.
2.3 We reserve the right to refuse service to anyone for any reason at any time.
Article 3 Prices and information
3.1 All prices as displayed on the Site and on other materials originating from Monlice ANTOCHI ATES include taxes and other levies imposed by the government unless stated otherwise on the Site.
3.2 If shipping costs are charged, these will be clearly stated on the Site before the Agreement is concluded. The shipping costs will be displayed separately in the ordering process.
3.3 The content of the Site is composed of the greatest care. Monlice ANTOCHI ATES can however not guarantee that all information on the Site is displayed correctly and/or is complete at all times. All prices and other information displayed on the Site and on other materials originating from Monlice ANTOCHI ATES could include typographical and/or programming errors. Monlice ANTOCHI ATES cannot be held responsible for such typographical and/or programming errors and reserves the right to correct such errors at all times.
3.4 Monlice ANTOCHI ATES cannot be held responsible for any deviations between the color of the Product and the color of the Product as displayed on the Site.
3.5 Prices and product range are subject to change without notice. All information on www.monlice.com (descriptions, illustrations, films, dimensions and other information) are only to be understood as approximate values and, in particular, do not represent any assurance of properties or guarantees unless explicitly stated otherwise.
3.6 Monlice ANTOCHI ATES cannot guarantee that the items listed will be available when the order is placed. Therefore, all information on availability and delivery times are without guarantee and may change at any time and without notice.
3.7 The prices of our products are subject to change without notice. We reserve the right to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
Article 4 Conclusion of the Agreement
4.1 The Agreement will be deemed to be concluded at such moment that the Client accepts the offer of Monlice ANTOCHI ATES, which offer is subject to the General Terms and Conditions.
4.2 If the Client has accepted the offer by electronic means, Monlice ANTOCHI ATES will also confirm receipt of acceptance of the offer by electronic means.
4.3 If it is found that, in accepting or otherwise entering into the Agreement, the Client has provided incorrect data, Monlice ANTOCHI ATES will have the right to suspend its obligations until the correct data has been received from the Client.
4.4 Suppose it becomes apparent after the conclusion of the contract that the ordered items cannot be delivered or cannot be delivered in full. In that case, Monlice ANTOCHI ATES shall be entitled to withdraw from the entire contract or from a part of the contract. The payment already made by the Customer will be refunded accordingly. If payment has not yet been made, the Customer shall be released from the obligation to pay. Monlice ANTOCHI ATES shall not be obliged to make any replacement delivery or pay any damages in the event of termination of the contract.
Article 5 Execution of the Agreement
5.1 As soon as Monlice ANTOCHI ATES has received a Client’s order and has confirmed the acceptance thereof, it will handover the Products to the shipping company as chosen by the Client in the ordering process. The shipping company will then send the Products to the Client.
5.2 Monlice ANTOCHI ATES is authorized to engage any third parties in the fulfilment of its obligations under the Agreement.
5.3 The Site includes information describing the manner of delivery of the Products and an estatimation of the term in which the Products will be delivered to the Client.
5.4 If Monlice ANTOCHI ATES is unable to deliver the Products within thirty (30) days after the confirmation of acceptance of the order, it will notify the Client accordingly. In such event, the Client can decide to either agree to a new delivery date or to dissolve the Agreement without incurring any costs. Monlice ANTOCHI ATES cannot be held liable for any delay in the delivery process.
5.5 Monlice ANTOCHI ATES advises the Client to inspect the Products upon receipt and to report any defects within two (2) working days after delivery in writing or by email.
5.6 As soon as the Product has been delivered to the delivery address submitted by the Client, the risk of the Product fully transfers to the Client.
5.7 If the ordered Product can no longer be supplied, Monlice ANTOCHI ATES is entitled to deliver a Product which is comparable in nature and quality to the ordered Product. In that case, the Client will have the right to dissolve the Agreement without incurring any costs and to return the Product free of charge.
Article 6 Withdrawal/return
6.1 The Client has the right to return the Product within fourteen (14) days after the Product has been delivered to the Client.
6.2 The Client must inform Monlice ANTOCHI ATES of its wish to return the Product by sending an e-mail to info@monlice.com within the aforementioned period of fourteen (14) days after the Product has been delivered to the Client. This e-mail should include the following information: order number, name, phone number, e-mail address and delivery address. After receipt of this e-mail, Monlice ANTOCHI ATES will provide a Return Authorization number (“RA Number”) to the Client. After receipt of the RA number, the Client will have an additional fourteen (14) days to return the Product to Monlice ANTOCHI ATES. The Client must bear the costs for shipping the Products to Monlice ANTOCHI ATES.
6.3 Returned Products must be unused, undamaged and returned in its original unopened packaging with its original packing slip. Returns attempted without satisfying all of the aforementioned conditions, will not be accepted.
6.4 The Client is responsible for the chosen shipping method of the returns. The risk of the Product will transfer to Monlice ANTOCHI ATES when Monlice ANTOCHI ATES has received the Product. This means that Monlice ANTOCHI ATES cannot be held responsible for any returns which are (for example) lost and/or damaged in the mail when being returned. We therefore advise you to choose for registered shipment, request tracking information and ensure the package containing the returned Product(s). Monlice ANTOCHI ATES does not make any exceptions to this policy.
6.5 After receiving and accepting the returned Products, Monlice ANTOCHI ATES will refund the total purchase price to the Client within fourteen (14) days.
6.6 The returns processing at Monlice ANTOCHI ATES may take up to 30 days until the purchase price is refunded.
Article 7 Payment
7.1 The Client shall pay the amounts due to Monlice ANTOCHI ATES in accordance with the ordering process and through the payment method selected on the Site. Monlice ANTOCHI ATES is free to offer any payment method of its choice and may change these payment methods at any time.
Article 8 Warranties and Conformity
8.1 Monlice ANTOCHI ATES warrants that the Products are suitable for their intended use, as described on the Site.
8.2 If the delivered Product fails to satisfy the Agreement at delivery, Monlice ANTOCHI ATES must be notified thereof within a reasonable period of time, which is ultimately fourteen (14) days after delivery of the Product.
8.3 If a Product does not satisfy the Agreement and the Client has notified Monlice ANTOCHI ATES thereof within the period mentioned in article 8.2, the Product concerned will be repaired, replaced or (partially) refunded, such in consultation with the Client. Complaints after the period mentioned in article 8.2 will not be accepted by Monlice ANTOCHI ATES.
Article 9 Complaints handling procedure
9.1 If the Client has any grievances in connection with a Product (in accordance with article 8 entitled, “Warranties and Conformity”), or regarding any other aspects of the Site or service of Monlice ANTOCHI ATES, it can submit a complaint by email or in writing. The contact details of Monlice ANTOCHI ATES are provided at the end of the General Terms and Conditions.
9.2 Monlice ANTOCHI ATES will respond to the complaint as soon as possible, and in any case within seven (7) days after receipt of the complaint. If Monlice ANTOCHI ATES is unable to formulate a substantive response to the complaint within such period, Monlice ANTOCHI ATES will confirm receipt of the complaint within seven (7) days after receipt of the complaint and give an indication of the term within which it expects to be able to give a substantive or definitive response to the Client.
Article 10 Liability
10.1 The total liability of Monlice ANTOCHI ATES in respect of the Client due to an attributable failure to perform the Agreement is limited to a compensation which does not exceed the price stipulated for that particular Agreement (including VAT and shipping costs).
10.2 Monlice ANTOCHI ATES cannot be held liable for any indirect damages or losses, including, without limitation, consequential damages, lost profits, lost savings, loss of data and damage due to business interruption. Monlice ANTOCHI ATES shall in particular not be liable for indirect damages and consequential damages, loss of profit or another personal injury, property damage and pure financial loss of the Customer and third parties, in particular also not for possible allergies in case of incompatibilities. Any further mandatory legal liability, such as gross negligence or unlawful intent, shall remain reserved.
10.3 Except as otherwise explicitly provided for in this article 10, Monlice ANTOCHI ATES is not subject to any liability, irrespective of the grounds upon which an action or proceeding may be based. The restrictions set out in this article 10.3, will, however, cease to apply if and insofar as the damage or loss is the result of an intentional act or gross negligence on the part of Monlice ANTOCHI ATES.
10.4 Monlice ANTOCHI ATES will only be liable to the Client on account of an attributable failure in the performance of an Agreement if the Client issues a written notice of default to Monlice ANTOCHI ATES without delay, stipulating a reasonable period of time in which Monlice ANTOCHI ATES has the possibility to remedy the default, and Monlice ANTOCHI ATES fails to cure the default within such period. The notice of default must contain a description of the default in as much detail as possible, in order to enable Monlice ANTOCHI ATES to provide an adequate response and/or take adequate action.
10.5 Any event giving rise to compensation is always subject to the condition that the Client reports the damage or loss in writing to Monlice ANTOCHI ATES as soon as possible, but no later than within thirty (30) days after the damage or loss has arisen.
Article 11 User Comments, Feedback and other Submissions
11.1 By submitting any comments, whether at our request or not, you agree that we may freely use, edit, publish, and distribute them in any medium without any obligation to maintain confidentiality, compensate, or respond. We reserve the right to monitor and remove any content that we deem unlawful, offensive, or violating intellectual property rights. You confirm that your comments will not infringe upon any third-party rights or contain unlawful or harmful material, and you agree to provide accurate information.
11.2 You agree to refrain from infringing on any third-party rights, including copyright, trademark, privacy, or proprietary rights. Your comments must not contain unlawful, abusive, obscene, or harmful material, nor any computer viruses or malware. Additionally, you must provide accurate information and refrain from using false identities. You are solely responsible for your comments' accuracy, and we are not liable for any comments posted by you or others. We are not liable for any comments posted by you or others.
Article 12 Privacy
12.1 Monlice ANTOCHI ATES may process and use the data recorded in the course of the contract's conclusion to fulfill the obligations under the purchase contract and for marketing purposes. In addition, the data required for the performance of the service may also be passed on to commissioned service partners (logistics partners) or other third parties for this purpose.
Article 13 Retention of title
13.1 As long as Monlice ANTOCHI ATES has not received full payment for the Products, Monlice ANTOCHI ATES will retain the ownership of the Products.
Article 14 Personal details
14.1 Monlice ANTOCHI ATES will process the Client’s personal data in accordance with the Terms of Use as published on the Site.
Article 15 Final provisions
15.1 The General Terms and Conditions and the Agreement are exclusively construed in accordance with and shall be exclusively governed by the laws of Switzerland.
15.2 Any dispute arising out or in connection with the General Terms and Conditions and the Agreement, including disputes concerning the existence and validity thereof will if no amicable settlement can be reached, be resolved by the competent Swiss court in the district where Monlice ANTOCHI ATES has its registered office.
15.3 In the event that any of the provisions contained in the General Terms and Conditions will be deemed invalid or unenforceable, then the remaining provisions shall be construed as if such invalid provisions were not contained herein; and such invalid or unenforceable provisions will then be deemed to have been replaced by a provision which as closely as possible meets the intention of Monlice ANTOCHI ATES when inserting the original provision.
Contact details
Should you have any questions, complaints or comments after reading the General Terms and Conditions, or if you need to provide us with notice, please contact us by email or in writing.
The place of jurisdiction is Zurich.
01 May 2024